The desk at LUOKUN GROUP LIMITED reads every message that arrives at the gate office. Send the service you need, the deadline you are working to, and the group company involved, and the desk will reply with the next step. There is no call tree and no ticket queue.
If a vessel is already booked and a document is missing, say so in the subject line. A live shipping file is moved to the front of the queue, and the duty desk can be reached on the telephone number below outside ordinary hours. For everything else, a short written note is the fastest route to a confirmed desk slot.
LUOKUN GROUP LIMITED
12/F SAN TOI BLDG, 137-139 CONNAUGHT RD C, Sheung Wan, Hong Kong (HK)
Email: contact@luokungroup.mom
Phone: +85259984023
Monday to Friday: 09:00 to 18:00
Saturday: 09:00 to 13:00
Sunday and public holidays: closed, with a night line for live shipping files.
1. How quickly does the desk reply to a new enquiry?
Messages that arrive during business hours are normally answered the same day. A shipping file that is already open and facing a vessel cut-off is treated as urgent at any hour, and the night line number above reaches the duty desk.
2. Can the desk work with a company outside the group?
The desk keeps a limited number of slots for partner companies that trade alongside the group. Write to contact@luokungroup.mom with a short description of the mandate or documentation you need, and the desk will confirm whether a slot is open before any work begins.
3. Does LUOKUN GROUP LIMITED provide legal or financial advice?
No. The desk coordinates documents, reviews commercial terms and keeps records. It does not act as a law firm, a bank or an auditor, and it will always say so when a matter needs a licensed professional. Its role is to keep the paperwork moving and the record straight.